Refund policy

We want you to love your order — every piece is made with care just for you. If something’s not quite right, here’s how we handle returns and exchanges:

🛍️ Made-to-Order Items

Because most of our products are handmade to order, we don’t accept returns for change of mind, wrong size choices, or personal preference.

Please double-check size guides and product details before ordering. If you’re unsure, feel free to message us — we’re happy to help you choose the right fit!

🧵 Faulty or Damaged Items

We take great care in everything we make, but if your item arrives damaged or faulty, please contact us within 7 days of delivery.

We’ll offer a replacement, store credit, or full refund — whichever works best for you. Please include a clear photo and description of the issue to help us sort it quickly.

If your order is damaged in transit, you'll need to speak to your postal service.

↩️ Exchanges

We can offer exchanges in limited cases, such as if the wrong item was sent. Exchanges for different sizes or styles are not available due to the made-to-order nature of our products.

🌍 International Orders

Unfortunately, we cannot accept returns or offer exchanges for international orders at this time unless the item is faulty or incorrect.

🕒 Timeframes

Please get in touch within 7 days of delivery if there’s a problem with your order. Items must be unused, unwashed, and in original condition for returns or exchanges to be considered.

📬 How to Contact Us

Email us at aurorasdestination@gmail.com or message us through our social media with your order number and a description of the issue.

Friendly Reminders:

• Custom orders are none refundable unless there's a mistake make on my part.