Shipping policy

Processing Time

Every order is handmade with care, and we aim to process orders within 3 business days. During busy periods (like launches, holidays, or market weeks), please allow up to 12 business days for your order to be made and packed. Custom orders and bulk orders may be longer.

Business days are Monday to Friday and don’t include weekends or bank holidays.

Shipping Times & Tracking

Once your order is packed and shipped, you’ll receive an email to say your order has been dispatched. You should also receive a tracking number too.

Delivery times vary depending on your location and the shipping method selected at checkout. We use trusted carriers to make sure your parcel gets to you safely.

Double-Check Your Address

Please check your shipping address carefully before placing your order.

If a parcel is returned to us due to an incorrect or incomplete address, you’ll be responsible for covering the cost to reship.

Lost, Delayed, or Missing Parcels

Once your parcel is handed to the courier and scanned in, it’s in their hands. If your package is lost, stolen, delayed, or marked as delivered but not received, please contact the shipping provider directly first for the fastest help.

We’re always happy to assist where we can, but we aren’t liable for issues caused during transit.

International Orders

Yes — we ship worldwide! 🌍

Please be aware that customs fees, duties, or import taxes may apply depending on your country. These charges are the customer’s responsibility. If you decline a package or it’s returned to us, we’ll refund the item cost, minus the original shipping fees.